Ohana Tinting Privacy Policy

Effective Date: February 22, 2025

At Ohana Tinting, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, share, and protect your data when you interact with our website, sign up for our services (e.g., free consultations or estimates), or engage with our marketing campaigns on platforms like Facebook and Instagram.

1. What Information We Collect

We may collect the following types of information:

  • Personal Information: When you fill out our signup forms, contact us, or request a quote, we may collect your name, email address, phone number, and preferences (e.g., which window tinting benefit interests you most).
  • Website Activity: We use tools like the Meta Pixel to track how you interact with our website, including pages visited, time spent, and actions taken (e.g., form submissions).
  • Marketing Engagement: If you engage with our ads or social media posts (e.g., video views, likes, comments), we may collect data about those interactions through Meta platforms.
  • Optional Information: You may voluntarily provide additional details, like your home’s square footage or location, if requested.

We do not collect sensitive information like financial data (e.g., credit card numbers) unless necessary for a specific transaction, and only through secure payment processors.

2. How We Use Your Information

We use your information to:

  • Provide and improve our services, such as scheduling free consultations, sending quotes, or installing window tinting.
  • Communicate with you about your inquiries, updates, or promotional offers (e.g., via email or phone).
  • Analyze website and ad performance to better target our marketing and enhance user experience.
  • Comply with legal obligations or protect our rights, property, or safety.

3. How We Share Your Information

We do not sell your personal information to third parties. We may share it in the following limited circumstances:

  • Service Providers: With trusted partners who help us operate our business (e.g., website hosts, payment processors, or marketing platforms like Meta), under strict confidentiality agreements.
  • Legal Requirements: If required by law, court order, or to protect our rights, property, or safety.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred, but we’ll notify you beforehand.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies (e.g., Meta Pixel) to track your activity, improve our site, and deliver personalized ads. You can manage cookie preferences through your browser settings or our website’s cookie consent banner (if applicable). For more on Meta Pixel tracking, see our Cookie Policy or contact us.

5. Your Choices and Rights

You have the following rights regarding your personal information:

  • Access and Update: Request to see or correct the data we hold about you.
  • Deletion: Ask us to delete your information, subject to legal retention requirements.
  • Opt-Out: Unsubscribe from marketing emails or ads by clicking “Unsubscribe” in emails or adjusting ad preferences on Meta platforms.
  • Do Not Track: We do not respond to “Do Not Track” signals, but you can manage tracking through browser settings or cookie preferences.

If you’re in the EU, UK, or California, you may have additional rights under GDPR, UK GDPR, or CCPA, such as data portability or the right to restrict processing. Contact us to exercise these rights.

6. Data Security

We implement reasonable security measures to protect your information from unauthorized access, disclosure, or alteration. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. International Data Transfers

If you’re outside the U.S., your data may be transferred to and processed in the United States, where privacy laws may differ. We comply with applicable data transfer mechanisms (e.g., Standard Contractual Clauses for EU data) to ensure your information is protected.

8. Children’s Privacy

Our services are not directed at children under 13. We do not knowingly collect information from children under 13. If we learn we’ve collected such data, we’ll delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted here with an updated effective date. We encourage you to review this policy regularly.

10. Contact Us

If you have questions, concerns, or requests about this Privacy Policy or your data, please contact us at:

  • Email: info@ohanatinting.com 
  • Phone: (808) 636-6551 
  • Mail: Ohana Tinting, 2045 Lauwiliwili Street #706, Kapolei HI 96706

You can also file a complaint with your local data protection authority if you believe we’ve mishandled your information.